The Data Store download service is currently experiencing degraded performance (Ann. nr: 11949)
Near real-time data has been resumed in Data Store.
Users may still experience timeout errors when performing customisation jobs for historical data in Data Tailor Web Service.
If you have already downloaded products you can still use Data Tailor Standalone version to customise them, more information at https://user.eumetsat.int/resources/user-guides/data-tailor-standalone-guide.
We are working to resolve this issue and will provide an update on https://uns.eumetsat.int (Ann. nr: 11949) once the system is fully operational again.
For any questions, please contact us at ops@eumetsat.int.